Shipping & Care

Shipping - Free USA shipping!

International inquiries outside USA, please email lin@hawaiifoodtours.com for custom quote

All orders are carefully packed and shipped within 3–5 business days of purchase. You'll receive a tracking number by email once your order is on its way.

Ceramics are packed with multiple layers of bubble wrap and cushioning. Paintings ship stretched on their frames with corner protection. Lin personally handles every package — because she knows this isn't just a transaction, it's a piece of her work going to a new home.

Shipping carriers: USPS Mail or UPS
Estimated delivery: 2–5 business days after shipment
Currently shipping: United States only

If you need expedited shipping or have a special delivery request, contact Lin before placing your order at lin@hawaiifoodtours.com.

Damaged Pieces

If your piece arrives damaged, please photograph both the item and the packaging immediately and contact Lin within 48 hours of delivery. Damaged pieces will be replaced or fully refunded. Lin stands behind every piece she ships.

Returns

Because each piece is one of a kind and made by hand, all sales are final unless the item arrives damaged or significantly different from its listing. If you have a concern, reach out — Lin will always do her best to make it right.

Ceramic Care

All functional ceramics are food safe and microwave safe. To keep your piece looking its best:

Handwashing is recommended over dishwasher for pieces with reduction-fired or specialty glaze surfaces
Avoid sudden extreme temperature changes (e.g., moving directly from freezer to stovetop)
The natural variations in glaze color and surface texture will evolve beautifully with use over time

Painting Care

Original paintings on canvas or canvas board:

Keep out of direct sunlight to preserve color vibrancy over time
Dust gently with a soft dry cloth — avoid liquid cleaners
Store in a dry location away from humidity